Shipping policy

BALLOONEERS cannot guarantee a delivery at an exact time and location and offers a delivery window of 4 hours. The purchaser is responsible for confirming the permission of the delivery to the set location, that includes the permission of latex and foil balloons. BALLOONEERS recommends having the purchaser/ or recipient onsite to receive the order. BALLOONEERS does not recommend leaving orders unattended at delivery. If the location has a doorman, BALLOONEERS may call the order purchaser or recipient of the order to confirm the doorman is capable of accepting the delivery if necessary. BALLOONEERS does not take responsibility or issue refunds if the order is not received by someone upon delivery, or if another person on-site handles, damages, or misplaces the order. BALLOONEERS will only deliver items included in the order. All BALLOONEERS deliveries arrive bagged and will remain bagged upon delivery. BALLOONEERS is not responsible for unbagging an order, unless the set up option has been selected, for an additional cost.

For any delivery to a building, both commercial or residential, deliveries will be placed in the building lobby or with the doorman, if applicable. Deliveries will not be taken upstairs or into private residences unless instructed prior to delivery.

Additional decor, alcohol, or food items not purchased through BALLOONEERS will not be delivered. BALLOONEERS is not responsible or liable, if the purchaser and/or the recipient of a delivery experiences any health issues or illness that follows the receiving of an order.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that a delivery will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to an order delivery. BALLOONEERS is not responsible for gaining permission for a delivery under any circumstances, nor is BALLOONEERS responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to an order delivery. If an order is placed and is not permitted on the day of the event, BALLOONEERS is not responsible or liable and will not issue a refund.

BALLOONEERS will only deliver an order once, to one location at the time and place set by the purchaser. If a delivery cannot be delivered for any reason, BALLOONEERS will return the order to production and the purchaser will be notified. If a second delivery is made, the purchaser will incur an additional delivery charge and BALLOONEERS is not responsible for any damages to the order. BALLOONEERS will not pick up and re-deliver an order after the initial delivery. Undeliverable orders will not be refunded.

BALLOONEERS will photograph all delivery orders upon completion for quality control and BALLOONEERS’s portfolio and social media. For privacy, BALLOONEERS will not photograph the receipt nor will they if it is requested. No photos with a person(s) will be shared on BALLOONEERS’s portfolio or social media pages unless consent is given by those photographed, unless approved by the client. No contact information of the purchaser or client is shared from any photo from a delivery.

BALLOONEERS will replace balloons that may be damaged during the delivery process upon delivery availability during business hours. If not, a refund will be processed on the specific defective balloon.

Balloons should not remain in bags. Always unbag balloons upon receipt. BALLOONEERS recommends that all balloons be unbagged upon delivery for the best result and prolonged float time. BALLOONEERS is not responsible for condensed float times resulting from balloons left in their bag or for balloons damaged when not unbagged from the BALLOONEERS delivery team.

• Delivery options and charges will be provided during the checkout process when purchasing online or when a quote is received.
• We aim to deliver your balloons promptly, but delivery times may vary depending on your location and order volume.
• We are not responsible for delays caused by unforeseen circumstances such as weather conditions or transportation issues.
• We do not deliver or provide services from Friday at Sunset to Saturday at sunset. In other words, during Sabbath hours our business is closed and our delivery windows are from Sunday to Friday.
• Your delivery window will be provided the day before the event or sooner for custom orders. For online purchases, the delivery window is selected at check-out.
• Delivery rates are based on the postal code.
• Large quantity and/or volume orders are subject to custom delivery charges based on size, complexity, time, and distance. Email hello@lizeidyevents.com or call (706) 691-1743 to inquire.
• We reserve the right to limit, change or suspend our delivery service due to any unforeseen circumstances such as weather, time, traffic, availability, volume etc. Large quantity and/or volume orders require ample time to fill, so it is best to call or email with any large orders.
• It is important to choose a date and time that your recipient will be able to receive their gift. If the recipient is not at home, we will leave the gift at their door if possible.
• Once the delivery is attempted, if nobody is home and we are unable to leave the gift at the door, we will require an additional delivery fee to re-attempt delivery. If you are not sure if they will be able to receive the gift, we are more than happy to call ahead and arrange a time with the recipient. Let us know if you wish for us to call ahead.
• If the recipient’s address is incorrect and delivery was attempted to the address, and we are unable to reach the customer for the correct address, we will require an additional delivery fee to re-attempt the delivery. made to incorrect addresses submitted by the customer and the customer will assume the entire purchase.

 INSTALLATION AUTHORIZATION

By engaging our services for balloon installations at a venue, you authorize BALLOONEERS to complete the installation whether the customer is present at the time of installation. This authorization extends to our team members or representatives to access the designated venue for the purpose of completing the agreed-upon balloon arrangements. BALLOONEERS will exercise care and diligence in the installation process to ensure it is installed as quoted.

 SETUP

Installations & set ups require access to the space by an on-site contact. If necessary BALLOONEERS may contact the purchaser to seek access to the space. If BALLOONEERS cannot gain access to the space, BALLOONEERS is not responsible or liable and no refunds will be issued for incomplete installations or set ups. Additional fees will incur for a second installation or set up.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that an installation or set up will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to the installation or set up. BALLOONEERS is not responsible for gaining permission for an installation or set up under any circumstances, nor is BALLOONEERS responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to the installation or set up. If an order is placed and an installation or set up is not permitted on the day of the event, BALLOONEERS is not responsible or liable and will not issue a refund. If the client/purchaser is not on-site at the time of the installation or set up, BALLOONEERS will not be responsible for any products described as defective. BALLOONEERS recommends the purchaser or another point of contact on behalf of the purchaser is on-site at the set up. If the purchase or another point of contact is not present, BALLOONEERS may contact the purchaser for instructions, guidance or feedback. In any case, BALLOONEERS will use its best professional judgement of placement in the space and accepts no responsibility, liability and no refunds following the completion of work. If an agreed-upon set up is modified or changed after the order is placed, BALLOONEERS will not take responsibility, liability or issue a refund based on any changes that are made. BALLOONEERS takes no responsibility for any damages to walls or surfaces that are used for an installation or set up. The final installation or set-up will not be an exact recreation of the design rendering included in the proposal. When a proposal is approved, changes cannot be made. Additional fees may occur for changes made to a proposal and set up. BALLOONEERS will have no responsibility for any damages to the products after they have been installed. BALLOONEERS is not responsible for any damages arising to the installation site or its products during or after installation.

You agree that a BALLOONEERS team member will use/apply 3M Command products, fishline, ribbons, two-sided adhesive tape, and other necessary products needed to complete installation/setup to your drywall, mirror, fireplace, stairwell, ceiling lighting, kitchen surface or any surface designated for the installation/setup of BALLOONEERS products. If a strike, you agree that BALLOONEERS will remove all items at sole discretion and will discard completely. You agree to assume any risk associated to damages or any type of accidents resulting from this installation/setup or strike, and releases BALLOONEERS ( including its affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any and all claims of loss or damage that may arise during this installation/setup or strike. Such releases are without limitation, and include attorneys’ fees, personal injury, property damage, and any other losses or damages suffered by you.

BALLOONEERS does not execute set ups or installations when the height of the set up exceeds 10ft unless it has been previously discussed and approved. BALLOONEERS has the right to not perform a set up if the installation exceeds the maximum height, in this case, refunds will not be offered.

 LIMITATION OF LIABILITY

THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN NO EVENT SHALL BALLOONEERS  (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS AND SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF BALLOONEERS OR BALLOONERS, LLC’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL BALLOONEERS (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE PRODUCTS AND SERVICES, OR ANY PRODUCTS AND SERVICES REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF BALLOONEERS, LLC OR BALLOONEERS, LLC AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BALLOONEERS, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PRODUCTS AND SERVICES OR ANY PRODUCTS AND SERVICES REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO BALLOONEERS FOR THE PAST 12 MONTHS OF THE PRODUCTS AND SERVICES.

 DICLAIMER OF WARRANTIES

THIS SITE, THE MERCHANDISE, AND ITS CONTENTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. These warranties are hereby excluded to the fullest extent permissible by law.

This Site includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content created by BALLOONEERS, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of BALLOONEERS. BALLOONEERS DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THIS INFORMATION. WE ARE NOT RESPONSIBLE, OR LIABLE TO YOU OR ANY THIRD PARTY, FOR THE CONTENT OR ACCURACY OF ANY MATERIALS PROVIDED BY ANY THIRD PARTIES