LAST UPDATED: March 5 ^TH, 2024.

The BALLOONEERS Web Site (the “Site”) is an online store where you can purchase party decor products or services, such as balloons, florals, party accessories, rental pieces and set-ups provided by or through BALLOONEERS, LLC (“BALLOONEERS”), and is available subject to your compliance with the Terms and Conditions set forth below.

Nothing in this Site shall be construed as creating any warranty or other obligation on the part of BALLOONEERS, and BALLOONEERS maintains the right at its sole discretion to terminate service provision to a client at any time and withhold acceptance of any order, even after it has been placed. It is essential to recognize that each order is treated as an independent entity, distinct from previous transactions.

Please read the following information carefully before using this site and processing your order. By using this Site and completing your order you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, do not use this Site and complete an order. BALLOONEERS reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time without prior notice. If modifications are deemed important there will be a notification posted on the website for a reasonable length of time.

ORDERING PROCESS

All orders must be placed through our official website or directly with our authorized representatives. Custom orders may require additional processing time. Please contact us in advance for customized balloon designs.

PAYMENTS

(1) There is a $50 up to $150 non-refundable booking deposit required to reserve the date. (2) Payment is required in full one week before the event.  (3) 50% of the order is required one month before the event.  (4) We accept major credit cards, debit cards, and other forms of electronic payment through our secure payment gateway. (5) To book and reserve an order, full payment must be made for online purchases at the online store, If not, the order is not scheduled for its delivery.

PRODUCTS AND PRICING

All products on BALLOONEERS.com and BALLOONERS.SHOP their descriptions and pricing is subject to change at our discretion at any time, without notice. BALLOONEERS reserves the right to modify, suspend or discontinue the sale of a product without notice, at any time. BALLOONEERS is not liable to you or any third party for any change , suspension or discontinuance of any product. In the case that a product is listed at an incorrect price or has incorrect information due to the typographical error or error in pricing or product information received from our suppliers, BALLOONEERS has the right to decline or cancel an order, whether or not it has been paid. Should we cancel your order, we will immediately issue a refund to your payment method and you will be notified. For the safety of BALLOONEERS and its clients, BALLOONEERS uses a third party application for fraud protection purposes. BALLOONEERS is not responsible or liable for any order declined.

 

DELIVERY

 

BALLOONEERS cannot guarantee a delivery at an exact time and location and offers a delivery window of 4 hours. The purchaser is responsible for confirming the permission of the delivery to the set location, that includes the permission of latex and foil balloons. BALLOONEERS recommends having the purchaser/ or recipient onsite to receive the order. BALLOONEERS does not recommend leaving orders unattended at delivery. If the location has a doorman, BALLOONEERS may call the order purchaser or recipient of the order to confirm the doorman is capable of accepting the delivery if necessary. BALLOONEERS does not take responsibility or issue refunds if the order is not received by someone upon delivery, or if another person on-site handles, damages, or misplaces the order. BALLOONEERS will only deliver items included in the order. All BALLOONEERS deliveries arrive bagged and will remain bagged upon delivery. BALLOONEERS is not responsible for unbagging an order, unless the set up option has been selected, for an additional cost.

For any delivery to a building, both commercial or residential, deliveries will be placed in the building lobby or with the doorman, if applicable. Deliveries will not be taken upstairs or into private residences unless instructed prior to delivery.

Additional decor, alcohol, or food items not purchased through BALLOONEERS will not be delivered. BALLOONEERS is not responsible or liable, if the purchaser and/or the recipient of a delivery experiences any health issues or illness that follows the receiving of an order.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that a delivery will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to an order delivery. BALLOONEERS is not responsible for gaining permission for a delivery under any circumstances, nor is BALLOONEERS responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to an order delivery. If an order is placed and is not permitted on the day of the event, BALLOONEERS is not responsible or liable and will not issue a refund.

BALLOONEERS will only deliver an order once, to one location at the time and place set by the purchaser. If a delivery cannot be delivered for any reason, BALLOONEERS will return the order to production and the purchaser will be notified. If a second delivery is made, the purchaser will incur an additional delivery charge and BALLOONEERS is not responsible for any damages to the order. BALLOONEERS will not pick up and re-deliver an order after the initial delivery. Undeliverable orders will not be refunded.

BALLOONEERS will photograph all delivery orders upon completion for quality control and BALLOONEERS’s portfolio and social media. For privacy, BALLOONEERS will not photograph the receipt nor will they if it is requested. No photos with a person(s) will be shared on BALLOONEERS’s portfolio or social media pages unless consent is given by those photographed, unless approved by the client. No contact information of the purchaser or client is shared from any photo from a delivery.

BALLOONEERS will replace balloons that may be damaged during the delivery process upon delivery availability during business hours. If not, a refund will be processed on the specific defective balloon.

Balloons should not remain in bags. Always unbag balloons upon receipt. BALLOONEERS recommends that all balloons be unbagged upon delivery for the best result and prolonged float time. BALLOONEERS is not responsible for condensed float times resulting from balloons left in their bag or for balloons damaged when not unbagged from the BALLOONEERS delivery team.

• Delivery options and charges will be provided during the checkout process when purchasing online or when a quote is received.
• We aim to deliver your balloons promptly, but delivery times may vary depending on your location and order volume.
• We are not responsible for delays caused by unforeseen circumstances such as weather conditions or transportation issues.
• We do not deliver or provide services from Friday at Sunset to Saturday at sunset. In other words, during Sabbath hours our business is closed and our delivery windows are from Sunday to Friday.
• Your delivery window will be provided the day before the event or sooner for custom orders. For online purchases, the delivery window is selected at check-out.
• Delivery rates are based on the postal code.
• Large quantity and/or volume orders are subject to custom delivery charges based on size, complexity, time, and distance. Email hello@lizeidyevents.com or call (706) 691-1743 to inquire.
• We reserve the right to limit, change or suspend our delivery service due to any unforeseen circumstances such as weather, time, traffic, availability, volume etc. Large quantity and/or volume orders require ample time to fill, so it is best to call or email with any large orders.
• It is important to choose a date and time that your recipient will be able to receive their gift. If the recipient is not at home, we will leave the gift at their door if possible.
• Once the delivery is attempted, if nobody is home and we are unable to leave the gift at the door, we will require an additional delivery fee to re-attempt delivery. If you are not sure if they will be able to receive the gift, we are more than happy to call ahead and arrange a time with the recipient. Let us know if you wish for us to call ahead.
• If the recipient’s address is incorrect and delivery was attempted to the address, and we are unable to reach the customer for the correct address, we will require an additional delivery fee to re-attempt the delivery. made to incorrect addresses submitted by the customer and the customer will assume the entire purchase.

 INSTALLATION AUTHORIZATION

By engaging our services for balloon installations at a venue, you authorize BALLOONEERS to complete the installation whether the customer is present at the time of installation. This authorization extends to our team members or representatives to access the designated venue for the purpose of completing the agreed-upon balloon arrangements. BALLOONEERS will exercise care and diligence in the installation process to ensure it is installed as quoted.

 SETUP

Installations & set ups require access to the space by an on-site contact. If necessary BALLOONEERS may contact the purchaser to seek access to the space. If BALLOONEERS cannot gain access to the space, BALLOONEERS is not responsible or liable and no refunds will be issued for incomplete installations or set ups. Additional fees will incur for a second installation or set up.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that an installation or set up will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to the installation or set up. BALLOONEERS is not responsible for gaining permission for an installation or set up under any circumstances, nor is BALLOONEERS responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to the installation or set up. If an order is placed and an installation or set up is not permitted on the day of the event, BALLOONEERS is not responsible or liable and will not issue a refund. If the client/purchaser is not on-site at the time of the installation or set up, BALLOONEERS will not be responsible for any products described as defective. BALLOONEERS recommends the purchaser or another point of contact on behalf of the purchaser is on-site at the set up. If the purchase or another point of contact is not present, BALLOONEERS may contact the purchaser for instructions, guidance or feedback. In any case, BALLOONEERS will use its best professional judgement of placement in the space and accepts no responsibility, liability and no refunds following the completion of work. If an agreed-upon set up is modified or changed after the order is placed, BALLOONEERS will not take responsibility, liability or issue a refund based on any changes that are made. BALLOONEERS takes no responsibility for any damages to walls or surfaces that are used for an installation or set up. The final installation or set-up will not be an exact recreation of the design rendering included in the proposal. When a proposal is approved, changes cannot be made. Additional fees may occur for changes made to a proposal and set up. BALLOONEERS will have no responsibility for any damages to the products after they have been installed. BALLOONEERS is not responsible for any damages arising to the installation site or its products during or after installation.

You agree that a BALLOONEERS team member will use/apply 3M Command products, fishline, ribbons, two-sided adhesive tape, and other necessary products needed to complete installation/setup to your drywall, mirror, fireplace, stairwell, ceiling lighting, kitchen surface or any surface designated for the installation/setup of BALLOONEERS products. If a strike, you agree that BALLOONEERS will remove all items at sole discretion and will discard completely. You agree to assume any risk associated to damages or any type of accidents resulting from this installation/setup or strike, and releases BALLOONEERS ( including its affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any and all claims of loss or damage that may arise during this installation/setup or strike. Such releases are without limitation, and include attorneys’ fees, personal injury, property damage, and any other losses or damages suffered by you.

BALLOONEERS does not execute set ups or installations when the height of the set up exceeds 10ft unless it has been previously discussed and approved. BALLOONEERS has the right to not perform a set up if the installation exceeds the maximum height, in this case, refunds will not be offered.

 LIMITATION OF LIABILITY

THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN NO EVENT SHALL BALLOONEERS  (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS AND SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF BALLOONEERS OR BALLOONERS, LLC’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL BALLOONEERS (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE PRODUCTS AND SERVICES, OR ANY PRODUCTS AND SERVICES REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF BALLOONEERS, LLC OR BALLOONEERS, LLC AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BALLOONEERS, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PRODUCTS AND SERVICES OR ANY PRODUCTS AND SERVICES REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO BALLOONEERS FOR THE PAST 12 MONTHS OF THE PRODUCTS AND SERVICES.

 DISCLAIMER OF WARRANTIES

THIS SITE, THE MERCHANDISE, AND ITS CONTENTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. These warranties are hereby excluded to the fullest extent permissible by law.

This Site includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content created by BALLOONEERS, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of BALLOONEERS. BALLOONEERS DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THIS INFORMATION. WE ARE NOT RESPONSIBLE, OR LIABLE TO YOU OR ANY THIRD PARTY, FOR THE CONTENT OR ACCURACY OF ANY MATERIALS PROVIDED BY ANY THIRD PARTIES

CANCELLATIONS AND REFUNDS

• Should event be cancelled by client after the date of this contract the non-refundable booking deposit will be forfeited.
• If the contracted event cancelled by client anytime to 30 or more days prior to the event and rescheduled for another date within the same calendar year at no additional cost.
• If the event is cancelled by client 30 or less days of the said event, 50% of event total will be due.
• If the event is be cancelled by client within 72 hrs of the of the event date, 75% of event total will be due.
• If the event is cancelled by client within 24 hrs of event, 100% of total is due.
• All sales are final. Items cannot be returned after delivery.

OUTDOOR EVENTS

Outdoor events cannot be guaranteed due to unforeseen changes in weather. Refunds will not be offered if an outdoor event is canceled due to weather conditions, surface conditions or any outdoor conflicts / problems. Customers are encouraged to have a backup plan for indoor events in case of inclement weather or any other problem surface.

Installation Scope: We do not install in slope or uneven areas. It is the responsibility of the owner to provide a stable surface for the decor installation.

Owner’s Responsibility: The owner agrees to ensure that the installation area is flat and even prior to our installation team’s arrival. Any adjustments or preparations needed to achieve a stable surface are the sole responsibility of the owner.

 Safety Precautions: Installation on uneven surfaces can pose safety risks to both our installation team and the integrity of the decor. Therefore, we reserve the right to refuse installation in such conditions.

Consultation: If the owner is unsure about the suitability of their installation area, they should consult with our team prior to the scheduled installation date to assess and address any concerns.

We shall not be liable for any damages or issues arising from the installation on an uneven surface if it has not been disclosed and rectified by the owner beforehand.

POOL INSTALLATIONS

On pool installations, BALLOONEERS cannot be held liable for: (1) Slipping or falling on broken balloons. (2) Damage of filtration system caused by broken balloons. (3) Damage to pool or pool systems not otherwise listed. This to include but not limited to any damage.

 BALLOON DROPS/RELEASES

Additional Terms and Conditions may apply for balloon drops and releases, depending on the venue and required staff.

 OWNERSHIP OF MATERIALS/EQUIPMENT

Equipment is property of Ballooneers, LLC and is provided on a rental basis only. It is agreed that in some cases there will be a refundable equipment fee between $50.00 to $250 if the equipment has been damaged.

QUALITY ASSURANCE

We take pride in the quality of our balloons. However, if you are not satisfied with your purchase, please contact us immediately to discuss a resolution. We reserve the right to refuse refunds or replacements for balloons that have been mishandled, used improperly or that has been delivered.

OUR COPYRIGHTED MATERIALS; INFRINGEMENT CLAIMS

The copyrights in all text, images, screens and other materials provided on this Site (collectively, the “Materials”) are owned by BALLOONEERS, LLC. None of the Materials may be copied, distributed, displayed, downloaded, or transmitted in any form or by any means without the prior written permission of BALLOONEERS or the copyright owner. Unauthorized use of any Materials contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or other regulations and statutes. If you believe that any of the Materials infringe on any of your intellectual property rights, please contact BALLOONEERS LLC immediately at the address provided below. Except as expressly provided herein, BALLOONEERS and the third parties reserve all rights with respect to the Materials, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations, including but not limited to the right to terminate accounts of any user who has infringed a third party’s copyright. Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to BALLOONEERS Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL NOT RECEIVE A RESPONSE.

 SAFETY PRECAUTIONS

Balloons can present a choking hazard, especially to young children. Keep balloons away from small children and dispose of any broken pieces immediately. Do not inhale helium directly from the balloon. Helium inhalation can be dangerous and should only be done under the supervision of a qualified professional.

INTELLECTUAL PROPERTY

All designs, logos, images and digital proposals featured on our balloons are the intellectual property of BALLOONEERS and may not be reproduced or used without permission. Digital designs are only to be produced by BALLOONEERS and failure to do so or use this material with another vendor violates our terms and conditions.  

PRIVACY POLICY

We are committed to protecting your privacy. Any personal information collected during the ordering process will only be used for order fulfillment and will not be shared with third parties.

MODIFICATION OF TERMS

We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

FLOAT TIME

Cold air, hot air, humidity, barometric pressure changes, high altitudes and moving air from fans and vents will reduce balloon float times. The float times posted below are the maximum expected float times. Changing conditions mean that on some occasions, balloons may float for only one day and on other occasions the same balloons may float for many days. We guarantee that your balloons will be delivered in perfect condition, but float times can vary.   16″ latex balloons will float indoors for 30-40 hours. 11″ latex balloons will float indoors for 12-20 hours. Float times may be reduced by as much as 50% at elevations above 2,500 feet. Hi-float treatment for latex balloons, used indoors and out of direct sunlight, will float for 3-5 days if treated with Hi-float, a non-toxic sealant which coats the inner wall of the balloon. However even with Hi-float treatment, float times may be reduced by as much as 60% at elevations above 2,500 feet.

 BALLOON SIZES

The noted dimensions of balloons are their size uninflated. A balloon with a noted size of 18″ will be closer to 13″ once inflated. A 28″ would typically be 24″ at the widest point after inflation.  Dimensions of latex balloons is their inflated size. For example, an 11″ latex balloons has an 11″ diameter at the widest point.

RENTALS – GENERAL TERMS

Renters must:

(a) be at least 18 years of age or older;

(b) have a valid driver’s license or proof of ID on pickup; and

(c) have a valid credit card for security OR cash security deposit.

• All rentals must be paid in full on or before pickup or delivery.
• A security deposit or credit card authorization must be provided on pickup or before delivery.
• Deposits are non-refundable or transferrable.
• There are no refunds or exchanges on costume rentals.
• Costume rentals are for up to 3 days unless otherwise stated in the rental contract.
• Charges will be applied to your credit card (or full or partial security deposit forfeited) for any costume rental or costume pieces which are (a) lost, (b) damaged, (c) not returned or (d) returned late.
• If there are any pieces missing or anything wrong with the costume rental after leaving the store, you must contact Ballooneers, LLC within 3 hours of pickup. Compensation will not be considered if Ballooneers, LLC is advised of the situation within 3 hours of pickup or on the date the costume rental is returned.

 

 

Security Deposit: Ballooneers, LLC requires a security deposit for all rental items to ensure their safe return in good condition. The amount of the security deposit will be communicated to the customer at the time of booking and will vary based on the value of the rented items.

Rental Period: The rental period begins on the agreed-upon date of delivery or pickup and ends on the specified return date as outlined in the rental agreement, quote or invoice.

Condition of Items: Customers are expected to return all rented items to Ballooneers, LLC in the same condition as they were received, with normal wear and tear excepted. Any damage beyond normal wear and tear will result in deductions from the security deposit.

Security Deposit Refund: Upon satisfactory inspection of the returned items, Ballooneers, LLC will refund the security deposit within 3-5 business days via the original payment method.

Damage or Loss: The customer assumes responsibility for any damage to or loss of rented items during the rental period. Costs associated with repair or replacement of damaged or lost items will be deducted from the security deposit. If the cost exceeds the security deposit, the customer will be billed for the remaining balance.

Late Returns: A fee may be charged for late returns of rented items. This fee will be deducted from the security deposit or billed separately to the customer.

Cancellation Policy: As stipulated earlier in the general terms and conditions.

GENERAL RULES AND PRACTICES

Outside Vendors:

BALLOONEERS does not accept or work with external products/ or products not purchased or not offered by BALLOONEERS. This includes ribbons, weights, tassels, garlands and photographs.

Pets:

BALLOONEERS is not responsible for product defects for any pet. Given the material and nature of balloons, BALLOONEERS balloon decor arrangements are not intended to be bitten, licked or ingested by any pet. BALLOONEERS recommends properly disposing of balloon decor arrangements and keeping trash waste away from pets. BALLOONEERS recommends supervising your pet at all times when using BALLOONEERS decor products. BALLOONEERS is not liable for any incidents, injuries or damages caused to your pet when using any BALLOONEERS products.

Hi-Float and Inflation:

Hi-Float sealant is included and applied to any helium filled latex balloon order. Hi-Float does not guarantee an extended float time on a balloon. Inflation, with helium or air, depending on the product, is included in all balloon orders. BALLOONEERS does not inflate balloons from any outside vendor or supplier. BALLOONEERS does not supply helium or helium tanks for purchase or rent.

 Glossy & Matte Finish:

Latex balloons upon first inflation, will have a glossy surface. Some designs will also look translucent. This finish can be temporary, and the balloons may begin to appear to have a matte or opaque finish. These changes are a result of oxidation. This change in look is standard for all balloons.

19.6. Foil Balloons:

BALLOONEERS does not recommend or endorse the re-use of products after initial use, especially balloons. If a client decides to re-use a balloon product and is unsuccessful, BALLOONEERS is not responsible.

Ceiling Balloons:

Ceiling balloons are sensitive to their environment and are recommended for flat, dry-wall surface ceiling. Ceiling balloons are not suitable on popcorn ceilings, raw wood and brick surfaces. BALLOONEERS are not responsible for balloons that may pop on ceilings. BALLOONEERS recommends ceiling balloons to be delivered on the day of the event, and is not responsible for deflated balloons or popping for ceiling balloons used the following day. BALLOONEERS does not recommend the use of candles in the room where ceiling balloons are used, as smoke circles may result. BALLOONEERS is not responsible for any smoke circles or damage to ceilings that may occur. Ceiling balloons include a ribbon length of 7.5ft. BALLOONEERS will not cut/adjust the ribbon length unless the client has opted for set-up, at an additional cost.

Balloon Columns:

For balloon columns used outdoors, the shrinkage process will occur at a faster rate. BALLOONEERS is not responsible for shrinkage for balloon columns used outdoors. Removal of columns is not included and is available at an additional cost.

Balloon Arches:

For balloon arches used outdoors, the shrinkage process will occur at a faster rate. BALLOONEERS is not responsible for shrinkage for balloon arches used outdoors. Balloon arches using aeropoles or flexpoles require a mandatory strike following the event. If any damages are made to the materials during the event, BALLOONEERS is not responsible. Clients will incur additional charges for replacing damaged items. Organic balloon arches do not have a fixed amount of balloons and the design interpretation is completely left in the hands of BALLOONEERS.

Balloon Backdrops:

BALLOONEERS recommends installation for all balloon backdrops. If a purchaser forgoes installation, BALLOONEERS is not responsible for any damage the backdrop may cause to walls or surfaces.

Vinyl Balloons:

BALLOONEERS recommends vinyl message balloons to be used on the day of the event. The vinyl message is a temperature sensitive product, and is not guaranteed to last 24 hours past delivery. For balloon orders with personalization, the purchaser is solely responsible for providing the personalized message or logo if applicable for the order. Failure to do so will result in the order being fulfilled, without the logo/personalization, for the cost of the item. If there is an error with the personalized message or logo, BALLOONEERS is not responsible. If an adjustment needs to be made to the message or logo, BALLOONEERS will accommodate the request based on availability. BALLOONEERS will not issue a refund on any personalized balloons.

Balloon Bouquets:

Due to the nature of balloons, and their ability to shift during slight movements, BALLOONEERS does not guarantee the balloon bouquet will look exactly like the picture shown online when ordering. Balloon Bouquets are recommended to use on the day of the event and are not guaranteed to float past the day of the delivery.

Gender Reveal Balloons

For All Gender Reveal Balloon Orders, it is the sole responsibility of the purchaser to provide BALLOONEERS with the gender prior at least 72 hours prior to the order delivery date. If not, the order cannot be completed and will not be refunded. Gender Reveal results must be provided via email only, to hello@lizeidyevents.com and must include the name and order number. BALLOONEERS is not responsible for obtaining the gender for any order. Gender Reveal results are only accepted via email and cannot be received via postage mail, over the phone or in person.

If the incorrect gender is provided, BALLOONEERS is not responsible or liable and a refund will not be issued.

For the best experience, BALLOONEERS recommends Gender Reveal Balloons to be popped within the first 2-3 hours following the receiving of the order. The experience and longevity may be compromised and not guaranteed if the gender reveal popping balloon is popped the following day

Party Supplies:

BALLOONEERS is not responsible for product defects for any party supply from a third-party supplier.

If there is a product defect for a BALLOONEERS manufactured item, a replacement can be made or refund will be processed. BALLOONEERS will accept returns on party supplies in its original packaging, conditions and accompanied with the original order number. Open packages will not be accepted for a return and refund.

Gift Notes:

If a purchaser chooses to add a gift note to an order, BALLOONEERS will follow the instructions and spelling exactly how it is transcribed by the purchaser. If there is an error with the personalized message, BALLOONEERS is not responsible. If an adjustment needs to be made to the message, BALLOONEERS will accommodate the request based on availability. BALLOONEERS will not issue a refund on order with an incorrect personalized message.

Eco-Policy:

BALLOONEERS is always striving to implement policies and procedures with our teams to maintain an eco-concious workplace. While the reuse and recycling processes can be complex from a manufacturing and logistics standpoint, we do our best to work with partners that uphold our standards.

By placing an order with BALLOONEERS you agree to abide by these terms and conditions. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Ballooneers, LLC🎈

LEGAL OVERVIEW

This website is operated by Ballooners, LLC Throughout the site, the terms “we”, “us” and “our” refer to Ballooners, LLC on this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Ballooneers, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ballooners, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario. 

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@lizeidyevents.com