Frequently Asked Questions

What are the backdrop boards made of?

Our backdrop boards are professionally produced using corrugated plastic coroplast and printed with high-resolution UV printing technology for vibrant color and sharp detail.

Each board is:

• Single-sided printed

• Precision machine contour cut

• Weather-resistant and durable

• Lightweight yet sturdy for event use

What sizes are available?

Our backdrop boards are 5 or 6 feet tall before decorative cut-outs are added.

Cut-out pieces are approximately 2 feet tall, though sizing may vary slightly depending on the design.

If you need exact dimensions for a specific setup or venue clearance, please contact us before ordering.

🚚 Do you ship nationwide?

Yes! We offer FREE shipping nationwide within the continental United States on all products.

For orders shipping to Puerto Rico, Alaska, and Hawaii, a flat shipping fee of $25 applies.

All orders are carefully packaged to ensure your backdrop boards arrive safely and ready to assemble.

⏳ How long does production take?

Production time:

3–5 business days

All boards are UV printed, precision contour cut, and carefully prepared before shipping.

Shipping time:

1–7 business days, depending on your location.

Most orders within the continental United States arrive within just a few business days after production is complete. Delivery to Puerto Rico, Alaska, and Hawaii may require additional transit time typically less than 3 weeks.

Do the backdrops include balloon decor?

No — balloon decor is not included unless specifically stated.

Our boards are designed to pair beautifully with balloon installs.

Are the boards reusable?

Yes.

With proper care, your board can be reused for future events.

What is your return policy?

Because each backdrop is custom printed to order, we do not accept returns or exchanges.

However, if there is a production error (such as a printing defect or incorrect personalization that differs from your approved order) or if your item arrives damaged, please contact us within 48 hours of delivery.

To process a claim, we may request clear photos of the product and packaging.

If the issue is confirmed to be a production error, we will remake and reship the item at no additional cost.

Please note: We are not responsible for errors submitted by the customer, including spelling mistakes or incorrect event details provided at checkout.

Cancellations & Order Changes

Orders may be canceled within 24 hours of purchase, provided production has not begun.

Once production has started, orders cannot be canceled, modified, or refunded.

Because all items are custom made, we are unable to accept cancellations after printing has begun.

Orders Changes

If you need to make changes to your order, please contact us immediately.

We cannot guarantee changes once the production process has started.